WTM, London 2018

WTM Responsible Tourism Programme November 2018

There are major changes this year in the events at WTM, London. Amongst many other changes, the Responsible Tourism programme will run on multiple stages around the show. This creates an excellent opportunity for us to take the messages to a much broader audience in all parts of the show.


The stages will have common branding and there will be a Responsible Tourism programme published as well as a Responsible Tourism themed café area to provide a meeting place.

Podcasts of all sessions will be recorded

Monday 5th November

10.30 – 12.00 – Middle East & Africa Inspiration Zone

10:30 – 11:00 Business Taking Responsibility for Security, Health and Safety PP

At the heart of the responsibility, agenda is taking care of the security, health and safety of guests and visitors. In a ‘foreign’ place – even if they are a domestic tourist – there are health and safety risks with which they are unfamiliar. How best can these risks be managed and reduced? Whose responsibility is it? Our focus in this panel is on the role of businesses in ensuring the security, health and safety of guests and visitors.

Moderator: Harold Goodwin WTM Responsible Tourism Advisor
A.L.Nitin Kumar, Managing Director,  www.viharithetraveller.com
Dr Simon King, Founder, Park.Doctor
Heather Pennock, Destinations Manager, ABTA

11:00 – 12:00 Creating Shared Value  PP

Porter, the Harvard Academic who gave us cluster theory, has been pointing to the importance of businesses going beyond CSR and creating shared value – creating and growing employment and enterprise opportunities for the communities in their neighbourhood. With the growth of the experience economy and increasing interest in the local the tourism industry has particular advantages, four businesses show how creating shared value makes business sense.

Moderator: Harold Goodwin WTM Responsible Tourism Advisor
Jane Ashton, Director of Sustainable Development, TUI Group
Glynn O’Leary, CEO, Transfrontier Parks Destinations
Derek Hanekon Minister of Tourism South Africa

12:30 – 13:30 Global Stage

12:30 – 13:30 Coping with Success in Major Cities P

Barcelona has led the way in addressing the challenges of overtourism, other cities are beginning to address the problem of success. In order to tease out the available strategies for coping with success, managing ever greater numbers of domestic and international visitors in global cities, Martin Brackenbury will interview senior destination managers from Barcelona, London and New York.& Northern Ireland. . What are the management strategies available, what works and what doesn’t?

Moderator: Martin Brackenbury

New York Fred Dixon President & CEO of NYC & Company Emma De Vadder <EmmaD@hillsbalfour.com>
## Northern Ireland


14:15 – 17:00 UKI & International Hub Inspiration Zone

14:15 – 15:15. How do we best achieve progress on Child Protection? P

Since 2011 child protection has featured in the Responsible Tourism programme at WTM, London. After seven years it is time to take stock and reflect on how much progress has been made around the world in addressing the risks to children associated with travel and tourism: the issues of child labour, orphanages, begging, trafficking and the sexual exploitation of children. Three experts discuss what we have learnt about the best ways of making progress on child protection.

Moderator Harold Goodwin WTM Responsible Tourism Advisor

Alex Christopoulos Lumos
Diana Strauss, Group Crisis Manager at Thomas Cook Group
Emmanuelle Werner, Friends International
Jamie Sweeting G Adventures’ Child Welfare Officer

15:15 – 16:15 Partnerships for Change and Development P
Tourism takes place in destinations with multiple stakeholders, attractions, accommodation providers, transport, food and beverage providers, tour operators and guides, local people and local authorities. Rarely can much be achieved by one stakeholder working alone. Achieving change in destinations where tourism takes place generally requires that different interests work together. Five practitioners for a range of backgrounds will discuss what works and what doesn’t to shed light on how to do it better.

Moderator: Harold Goodwin WTM Responsible Tourism Advisor

Elise Allart, Executive Director Programmes & Operations at TUI Care Foundation
Caroline Warburton, Regional Leadership Director (East) at VisitScotland
James Thornton, CEO, Intrepid Group
Glynn O’Leary, CEO, Transfrontier Parks Destinations
Ólöf Ýrr Atladóttir, Chief Destination Management and Marketing Officer at The Royal Commission for Al-Ula, Saudi Arabia
Paula Vlamings,  CEO, Tourism Cares, USA


16:20 – 17:00 Is the industry reducing the plastic pollution it causes? P

In the mainstream media and on social media there has been a stream of coverage of the plague of single-use plastic. Consumer awareness of the impacts of discarded plastic on our environment and on marine and terrestrial wildlife is rising fast. What have tourism businesses and destinations done to address the challenge of waste plastic? What are the most effective strategies and why is more not being done?

Moderator: Harold Goodwin WTM Responsible Tourism Advisor
Sören Stöber, Business Development Director ESG & Sustainability at Trucost, part of S&P Dow Jones Indices
Victoria Barlow, Environmental Manager, Thomas Cook.
Jo Hendrickx,Travel Without Plastic
Sherin Francis, CEO, Seychelles Tourism Board  natasha@prmediaco.com>
Ian Rowlands, Director, www.incredibleoceans.org


Tuesday 6th November

10:30 – 11:00 Responsible Tourism and China

In 2017 there were 5bn+ visits to tourism sites by domestic tourists, including foreigners with local visitor permits and 139 million international arrivals. Only 7% of Chinese citizens have passports but they made 145m overseas trips in 2017. In 2016 Chinese tourists spent $2,611 million abroad, the Americans managed only $1,236 million. Internationally China has more impact on international travel and tourism than any other country. What are the prospects for Responsible Tourism in China and what impact will growing numbers of Chinese tourist have on the destinations they choose to visit?

Moderator: Xu Jing, UNWTO Regional Director for Asia and the Pacific,

Prof. Dr. Wolfgang Georg Arlt
Dr Honggen Xiao
Elizabeth Morrell, Ben Mo
Zhang Yingbing
Peggy Liu is the director of JUCCCE.org

11:00 – 11:45 Wildlife: animal welfare and conservation. PP

What responsibility do travel trade associations have to promote animal welfare amongst their members? New research from the University of Surrey supported by World Animal Protection examines whether responsibility is being taken towards sustainable development broadly and animal welfare in particular. An opportunity to share information about the current campaigns, to reflect on the success or otherwise of different approaches and to discuss priorities.

Moderator: Harold Goodwin WTM Responsible Tourism Advisor
David Ville Group Sustainability Manager at Thomas Cook Group
Tom Moorhouse, Researcher at Oxford University
Xavier Font, Professor at University of Surrey
Jane Edge, Managing Director, Fair Trade Tourism


11:45 – 12:45 African Women Entrepreneurs in Tourism PP

ITC Panel featuring 3 or 4 young female African entrepreneurs Caroline Kemunto

Moderator: Libby Owen Edmunds


12.30 – 2.30 pm Platinum Suite 4

12:30 – 13:40. What can we learn from Barcelona?

Barcelona is offering a session where they will share with participants the ways in which they have tackled the challenges of overtourism in a city which resolutely avoided scapegoating tourists. City managers have been working for many years to develop mechanisms to better manage tourism in Barcelona, which the issues boiled over in street protects around the elections in 2015 they had the political support of the new mayor, Ada Colau. Over the last three years they have tried a whole series of management initiatives from licencing Airbnb to moving bus stops. Barcelona will share with us the measures they have taken and discuss which have been the more successful. Invaluable knowledge for those struggling to cope with success or expecting to struggle in the future.

13:45 – 14:30 Inclusive Tourism countering Disadvantage & Disability

The disadvantaged are often excluded from employment and participation in travel and tourism.  Article 7 of the UNWTO’s Global Code of Ethics identifies the “universal right to tourism” as “the corollary of the right to rest and leisure” guaranteed by Article 24 of the Universal Declaration of Human Rights. In recent years at WTM, London we have had many panels focused on the rights and needs of people with disabilities with the financial resources to travel. This year our focus is on those without the resources to travel – what can businesses and destinations do to enable the disadvantaged to have a holiday or even a day-out? How can the disadvantaged benefit by becoming producers of tourism?

Moderator: Harold Goodwin WTM Responsible Tourism Advisor

John Kinnear, Head of Programmes, Family Holiday Association

Jayni Gudka Unseen Tours

Tony Giles www.tonythetraveller.com



15:00 – 17:00 – Middle East and Africa

15:00 – 15:20  Award-winning sustainability storytelling – film

Rob Holmes – rob@glpfilms.com

CEO, GLP Films – Award-winning sustainability storytelling


15:25 – 16:10 Communicating Responsible Tourism

Leading practitioners in Responsible Tourism, in marketing and campaigning, discuss recent campaigns and throw light on the trends and the most effective means of communicating on the issues and the experience.

Moderator Justin Francis Founder and CEO at activist travel company Responsible Travel

Ian Corbett, Sustainable Business Manager for TUI UK & Ireland,

Vincent Nijs, Senior Researcher, Visit Flanders

James Thornton, CEO, Intrepid Group

16:15 – 17:00 Tourism and Water

Sao Paulo and Cape Town have both had crises over the supply of potable water, many more cities and destinations face challenges. In this panel discussion, we’ll explore the scale of the problem and the measures which can be taken to avoid water shortages creating an economic crisis.

Moderator: Harold Goodwin WTM Responsible Tourism Advisor

????? ESG & Sustainability at Trucost, part of S&P Dow Jones Indices chase 

Alan Winde, Provincial Minister of Economic Opportunities, Ministry of Agriculture, Economic Development and Tourism, Western Cape Government, South Africa chase

Derek Hanekon Minister of Tourism South Africa 

Madhu Rajesh, Director, International Tourism Partnership


17:00 Private Session


Wednesday 7th November World Responsible Tourism Day

11.00 -13.00 – Europe Inspiration Zone

11:00 WRTD Opening
Keynote speaker Derek Hanekom, Minister of Tourism, South Africa 

The new post-apartheid democratic government adopted Responsible Tourism understanding that the industry could create employment and offer development opportunities in rural and urban areas. Derek Hanekom will reflect on South Africa’s Responsible Tourism initiatives and talk about why this approach matters in South Africa and globally.

11:15-12:00 Responsible Tourism – how much progress have we made

The BBC’s Tanya Beckett will host a roundtable interview with women leaders in Responsible Tourism to consider how much progress the sector– tour operating, hotels, destination management and transport –  has made towards achieving sustainability. 2018 marks the centenary of the vote in the UK being extended to women over 30, the equal franchise came 10 years later. Has the emergence of women leaders in travel and tourism companies made a difference to the Responsible Tourism agenda and progress towards achieving it.

Helen Caron, TUI Group Director Product & Purchasing

Inge Huijbrechts, Global Senior Vice President Responsible Business and Safety & Security at Radisson Hotel Group

Maitha bint Saif Al Mahrouqi, Undersecretary of the Sultanate of Oman’s Ministry of Tourism [SP]

+ a woman from transport?

12:00-13:00 The World Responsible Tourism Awards with interviews by Tanya Beckett

13:00-14:00 RT Lunch networking – celebrate the award winners

15:00-16:30 The Americas Inspiration Zone

15:00-15:45 Panel Employment and Decent Work

Tourism and the hospitality industry are often criticised for creating local quality service employment. There are issues of poor wages, modern slavery, excessive hours, poor terms and conditions, lack of union recognition, equal opportunity and high staff turnover. However, there is much good practice in the industry. The tourism and hospitality industries remain remarkably open, many reach GM or Board level having started in entry-level jobs. We don’t talk enough about the progression which advantages so many in the industry. The sector provides entry-level jobs for young people and part-time work for people who, for a variety of reasons, do not want full-time work

Moderator: Harold Goodwin WTM Responsible Tourism Advisor

Kevin Curran Unite, HotelWorkers.org.uk

James Thornton, CEO, Intrepid Group
Jayni Gudka????15:45 -16:30 Indigenous Tourism

With the growth in experiential tourism and growing awareness of the scale of the contribution which well managed tourism can make to local economic development there is increasing awareness of, and interest in, indigenous tourism. more to be added as speakers are confirmed. 

Moderator: Harold Goodwin WTM Responsible Tourism Advisor

Haitham Mattar  CEO Ras Al Khaimah 
Keith Henry, CEO, Indigenous Tourism Association of Canada.
Camille Ferguson, Executive Director,  American Indian Alaska Native Tourism Association
Cameron Taylor TTJ Tourism and Cameron Taylor Consulting  community-based sustainable tourism with the Nunavut


http://www.stepwise.net.au/what/WTC_Brochure.pdf & 2 North American tribes