WTM London November 2017


WTM Responsible Tourism

November 2017 Programme

Mon 6 Nov 2017: 10:00 – 18:00 (invite only)
Tues 7 Nov 2017: 10:00 – 18:00
Wed 8 Nov 2017: 10:00 – 18:00






Deadline for Route Planner 6th October 
RTT RT Theatre
Plat 3 Platinum Suite 3
Plat 4 Platinum Suite 4

Monday 6th November

10:00 – 11:30 Pieces to Camera (v1) Jeremy
Video pieces new this year – 8 mins presentation with or without slides – we’ll probably use them during the show and afterwards. You’ll be able to link to the piece of film. There may or may not be an audience
Harold Goodwin WTM Responsible Tourism Advisor 

Libby Owen Edmunds, Sustainable Tourism Specialist,  Asia & the Pacific
John Telfer
Chris Warren
Alba Rodriguez, Brand Trainer and Activator, Good Hospitality Group, “Premium hospitality with a cause”.
Underground Camden

[10:30 -11:30 HG Industry Report Press Centre]

11:30 – 12:15 The Major Environmental Challenges: Carbon & Water RTT
The travel and tourism sector contributes more than most nation states to the emission of greenhouse gases into the atmosphere. Water is a critical resource for an industry which enables people habitually used to consume a great deal of water to places where there is water scarcity and where local people use a great deal less. The last year has seen the US give notice that it wants to renegotiate the Paris Agreement and there are increasing doubts about the data being provided by countries on their emissions. Meanwhile, the concentrations of CO2 in our global atmosphere goes on up. Tourism is both a cause and a victim of climate change – excessive summer temperatures, storms and fire have damaged many destinations.  A chance to catch up with the most recent developments and to consider how best tourism can address these issues.

Chair: Chris Warren
Susanne Becken  Director and Professor of Sustainable Tourism, Griffith Institute for Tourism, Griffith University
Jon Proctor, Chief Executive, Green Tourism

Lisa Walker, CEO, Ecopshere
Linh Le, Group Managing Director, ASIA DMC

S Dubai?
Fran ITP?

12:15 – 13:00 Island Communities in Scotland addressing overtourism RTT (v2)
In the past twelve months, the challenge of managing increasing volumes of visitors on Scottish islands have come to the fore. In Orkney tourism stakeholders at their annual conference in March discussed how to cop[e with success. The “discovery” of Orkney by the cruise lines has led to some strains within the tourism community and concerns about overtourism. The islands have a relatively high level of repeat visitors and when the cruise ships are in the honeypot sites are crowded. Arran too faces the challenge and Skye has been in the news this year with stories on the BBC Skye Visitors Toiletting outdoors, a Skye Tourism Tax and in August Police Scotland were asking people not to visit without a reservation.  What can be done?

Chair Caroline Warburton National Strategy Delivery Coordinator, The Scottish Tourism Alliance
Sheila Gilmore, Executive Director VisitArran & The Arran Trust
Cameron Taylor Executive Director, Orkney Tourism Group 
Shirley Spear, Director, SkyeConnect (Founder Three Chimneys Restaurant),

13:00 – 13:45 Measuring and Reporting the Local Impacts of Tourism in Kerala RTT (v1)
Kerala has emerged as the world’s leading Responsible Tourism Destination. Their RT Initiative developed since 2008 has had some notable successes, particularly in Kumarakom. The state has now created an RT MIssion charged with rolling out the programme to benefit many more communities creating direct employment opportunities to 1.5 lakh people in Kerala, according to Kadakampally Surendran, the State Tourism Minister. A “census” of the impacts of tourism on Kumarakom has recently been completed and CGH Earth Hotels have reported on the economic, social and environmental impacts of their Coconut Lagoon property in Kumarakom. This is a rare opportunity to hear from two of the leading change makers in Kerala and to hear about the results.

Chair Harold Goodwin
Dr Venu V, IAS Principal Secretary, SC, ST Development Department, Government Secretariat, Kerala, India
Jose Dominic, CEO, CGH Earth Hotels, Cochin, Kerala,  India 

13:45 – 14:30 What next for Certification? RTT (v2)
Certification schemes are now well established, although many properties still do not seek certification. The labels don’t communicate very much to consumers, they can’t tell the client anything about labour conditions or water use efficiency. Water parks in deserts get certified as sustainable. The labels are process driven – none of them reports what has been achieved by a hotel or tour operator in reducing negative impacts or increasing positive impacts. And consumers cannot recover damages from a hotel which fails to deliver against its certificate. What will the next generation of certification schemes offer? What comes next in certification?

Chair Harold Goodwin
Jane Edge, Managing Director, Fair Trade Tourism, South Africa
Tom Johnston, Business Improvement Manager, Group Product & Purchasing, TUI Group
Jon Proctor, Chief Executive, Green Tourism
Sören Stöber Commercial Director Travelife at ABTA
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK

14:30 – 15:15 How do we engage travellers and holidaymakers? RTT
One of the biggest challenges in making tourism more sustainable is that we have to engage the travellers and holidaymakers. As they travel to the “factory” to consume the experiences – the product – their activities and behaviour in the destination have significant impacts. Responsible Tourism businesses also need to engage consumers to attract them to take more sustainable holidays and to secure repeat business. How can we best encourage tourists to participate in sustainability initiatives to make the changes we need to make to achieve sustainability?

Chair Harold Goodwin
Chris Warren
Victoria Barlow – Group Environment Manager. Thomas Cook 

Melvin Mak, Manager of Sustainability, TUI Benelux
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK

15:30 – 16:30 Coping with success, managing overtourism.  RTT (v1)
Overtourism is emerging as a major issue in the mainstream media and on the streets in Europe and around the world. Tourism is beginning to bump up against the “limits to growth”. We have brought together a panel tourism professionals who are addressing the challenges of success to share their ideas about how to tackle this growing and intractable problem.

Interviewer Martin Brackenbury Director at Classic Collection Holidays
Jonathan Keates, Chair,  Venice in Peril tbc www.veniceinperil.org
Tim Fairhurst, Head of Strategy and Policy,  ETOA
Garry Wilson, MD TUI Group Product & Purchasing
Carlos Vogeler, UNWTO Executive Director for Member Relations

16:30 – 17:15 Tourism, and Place Management RTT
The challenge of Responsible Tourism is to use tourism for sustainable development. The key question to ask is whether the place is being used by tourism, or whether the local community is using tourism? Tourists and day visitors are important stakeholders in the places they visit – but their interests and those of the tourism industry need to be addressed in a balanced way with those of the residents whose place it is. The tourism sector too rarely talks with the planners, national park and town centre managers who shape and manage the destinations we use.  How can tourism more effectively engage with other professionals to effectively manage, develop and market places which need to be sustainable and work for visitors and locals? 

Chair Harold Goodwin
Cathy Parker Professor Cathy Parker, Institute of Place Management, MMU
Chris Warren, 
Cillian Murphy, CillianMurphyConsulting, Ireland

17:15 – 18:00 Responsible Tourism in China RTT
China is emerging as a major destination and source market. This panel provides an opportunity to learn about China’s approach to sustainable tourism and about what is happening around the Responsible Tourism agenda in China.

Chair Harold Goodwin
Elizabeth Morrell. Owner Ben Mo
Roy Graff | 葛儒烨, Managing Director, EMEA Dragon Trail Interactive


Tuesday 7th November 

09:00 – 10:00 RT Speed Networking  (Venue TBA)
10:30 – 11:00 Slum Tourism RTT
Slum Tourism is controversial, many are embarrassed when tourists visit the slums of major cities, their city,  others feel that slum tourism exploits poverty. It is a controversial issue which deserves an airing. Should slum tourism be permitted? Is it a viable way to enable some of the poorest to benefit from this significant economic opportunity? If slum tourism is acceptable, how should it be organised and delivered? What does responsible slum tourism look like?

Chair John Swarbrooke
Andrew Derlien Marketing and Fundraising Director of  Reality Gives.
Harold Goodwin
Underground Camden 

11:00 – 11:45 Oceans of Plastic  RTT (v2)
Fifty years ago plastics were the great new hope, remember the advice given to Ben in The Graduate “There is a great future in plastics.” Indeed there was. Since 1967 9.1bnt have been manufactured, 6.3bn t has been turned to waste. A mere 9% has been recycled, 12% has been incinerated (more greenhouse gases) and 79% is accumulating, much of it in gyros in our oceans. The science is clear, plastics are, after carbon, arguably our number one environmental threat. What can those of us in tourism do to address the problem? There is an alternative.

Chair John Swarbrooke
Ian Rowlands, Director, Incredible Oceans


11:45 – 12:45 The Problem of Orphanages  RTT (v1)
There is mounting concern about Orphanage Tourism, first raised as an issue at WTM Lonon in 2011 we have addressed this issue every year, sharing the evidence and challenging the industry to stop orphanage tourism in favour of supporting initiatives which seek to keep families and children together.  Lumos states the problem boldly “Across the globe 8 million children are living in institutions that deny them individual love and care. More than 80% are not orphans. They are separated from their families because they are poor, disabled or from an ethnic minority. As a result, many suffer lifelong physical and emotional harm.” Many of those orphans have been effectively trafficked; separated from their family and institutionalised. Should tour operators organise visits to orphanages? Is there any excuse for volunteering in an orphanage? –

Chair Harold Goodwin
Alex Christopoulos  Lumos
Sallie Grayson, Programme Director, peopleandplaces
Emanuelle Werner, Friends International
Rebecca Smith Save the Children 

13:00 – 13:45 Bwindi RTT
Last year at WTM we discussed with inbound operators to Bwindi Impenetrable National Park in Uganda plans for an initiative to increase the earnings of those living on the margins of the national park and struggling to make a living. One year on and progress is being made. Travellers and holiday makers can be assured of an enhanced experience and those inbound and source market operators which engage with these enhanced products will be providing a better experience and assisting local people to earn more from tourism.  The initiative is supported by the UK Government’s Darwin Initiative  The initiative has worked with basket weavers, market gardeners, guides and bee keepers – your chance to come along and hear about the initiative to see what you can learn from it and to discuss how you might engage with it. 
Peter Nizette, Associate, Responsible Tourism Partnership

Alfred Kamya Nsamba, Director,  Let’s Go Travel.
Megan Devenish, Exodus
Naomi Jackson, Senior Operations Manager, Explore

13:00 – 14:00 What are the priorities for Responsible Tourism over the next five years? Plat 3 (v1)
A roundtable to debate priorities. What are the major sustainability issues which arise in destinations? Which of these can tourism do something about? There is plenty of good practice in the sector, in many areas we know what could be done and what needs to be done, but how do we get more businesses and destination managers to take their responsibility seriously and to act?
Chair Harold Goodwin
Jane Ashton Director of Sustainable Development, TUI Group
Alice Macandrew, Group Corporate Affairs Director, Thomas Cook
Martin Brackenbury, Director at Classic Collection Holidays
Honourable Ms Tokozile Xasa, Minister of Tourism, South Africa

Libby Own Edmunds
Nikki White – Director of Destinations and Sustainability, ABTA
Susan Becken, Director and Professor of Sustainable Tourism, Griffith Institute for Tourism, Griffith University
Inge Huijbrechts Carlson Rezidor 

13:45 – 14:30 Are travel magazines, newspapers, TV programmes and blogs doing enough to encourage holidaymakers to travel responsibly, sustainably and well? RTT
What can travel writers and their new cousins, the bloggers and vloggers, do to engage travellers and holidaymakers with destinations, to raise the issues and write about how to travel well. How to enjoy the authentic experience and be sure that they are doing no harm.

Chair/Interviewer? Emma Gregg Travel Editor, Writer & Photojournalist 
Jane Dunford Travel Editor, The Guardian
Adrian Phillips, Managing Director, Bradt Guides


14:30 – 15:15 Responsible Tourism 15 years on RTT
The Cape Town Declaration on Responsible Tourism in Destinations was agreed in Cape Town in 2002. We are fifteen years on. What has been achieved? We have brought together a panel to address this question and to give their views about what has more not been achieved? What could be done to achieve more in the next five years than we have in the last fifteen? Come along and debate the issues with the panel.

Chair Harold Goodwin
John Swarbooke

Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK
Honourable Ms Tokozile Xasa, Minister of Tourism, South Africa
Fran Hughes International Tourism Partnership 

15:15 – 16:30 Human Rights: Trafficking and Modern Slavery RTT (v1)
There is increasing awareness of modern slavery and of the trafficking of children and women, often this trafficking takes place using the travel industry’s infrastructure. At WTM two years ago a UK Border Force Officer asked why so few airlines, passengers and crew, hotels and staff report concerns. As she pointed out the immigration officers have maybe a minute or two to decide whether to be concerned or not – those travelling on the plane or staying in the hotel have much longer. Why don’t more people raise concerns? How could we encourage more to do so? This is a challenging issue, one where the sector could make a big difference. Don’t turn a blind eye to it.

Chair Harold Goodwin
Martin Punaks  Lumos
Jenny Stevenson Border Force Jenny.Stevenson@homeoffice.gsi.gov.uk
Nishma Jethwa, Shiva Foundation
Alexandros Paraskevas, University of West London,  European COMBAT
Megan Devenish
Rebecca Armstrong
ITP tbc

16:30 – 17:15 Can wild animal interactions ever be responsible? RTT (V1)
There is no doubt that animals still suffer abuse to provide entertainment and pleasure for unthinking tourists.Tour operators, accommodation providers and destination managers often sell products which involve cruelty to animals. It is understandable that campaigners use simple slogans as they seek to raise awareness and change consumer preferences. The issues are often over simplified. In what circumstances, and in what form, are human interactions with wildlife acceptable? Animal interactions were under the spotlight at the SATSA Conference in South Africa in August.

Chair Harold Goodwin
Nick Stewart, World Animal Protection

Jane Edge, Managing Director, Fair Trade Tourism, South Africa
David Ville – Group Sustainability Manager, Thomas Cook


17:15 – 18:00 The future of the RT Awards and RT across the WTM portfolio RTT
2017 is the first year of the WTM Responsible Tourism Awards, the leading global RT Awards which have sister awards  Africa, India and Ireland. RT is now across the portfolio of the World Travel Market shows in London, Cape Town, Dubai and Sao Paulo. This is an opportunity to hear about plans for 2018 and to discuss how the RT programmes and the Awards will develop over the next five years. Your opportunity to help shape the future of RT.

Harold Goodwin WTM RT Advisor and Chair of the Judges for the family of RT Awards
James Chilton
Gustavo Pinto
Simon Press 


WRTD Wednesday 8th November 

[09:00 RT Breakfast] [10:00 – 11:00 Nielsen Research in the Press Centre]

11:00 – 12:00 The Opening and the Round Table Interview
What contribution does tourism really make to sustainable development? 
In the International Year of Sustainable Tourism for Development through tourism Tanya Beckett of BBC World News will grill the panel about what contribution tourism really makes to local economic development. Tourism is reported to be 7% of global exports, 1.4 trillion dollars worth of exports, one in ten jobs and 10% of global GDP. The business volume of tourism equals or even surpasses that of oil exports, ‎food products or automobiles. But what contribution does tourism really make to sustainable local economic development? Does it produce quality jobs and sustainable livelihoods? How well is tourism doing when measured against the UN’s Sustainable Development Goals?
Jane Ashton Director of Sustainable Development, TUI Group
Martin Brackenbury, Director at Classic Collection Holidays
Harold Goodwin Responsible Tourism Partnership and WTM RT Advisor 
Dr Venu V., IAS Principal Secretary, SC, ST Development Department, Government Secretariat, Kerala, India
Keith Barr IHG
Mr. Márcio Favilla, UNWTO Executive Director for Operational Programmes and Institutional Relations


12:00 – 13:00 The  2017 WTM RT Awards

14:00 – 17:00 3 SDG Panels in South Gallery 11 & 12 (V1)
SDG Panels
a)Tour Ops Reality TFPD Village Ways
b) Hotels: GTBS Crystal Creek + ITP + Unite London Hotels (https://www.change.org/p/london-hotels-we-demand-that-london-hotels-treat-their-staff-fairly-and-pay-a-living-wage)
c) Wildlife: Chobe Grootbos Marine Dynamics 

13:00 – 13:45 Just a Drop RTT
Blurb from Just a Drop

13:50 – 14:20 Transforming Tourism: the Berlin Declaration RTT
In April some of the world’s leading tourism campaigners and professionals launched the Berlin Declaration arguing that it is not possible to transform our world without transforming tourism. Human rights and self-determination for local communities should, they argue, be at the core of every tourism development and there should be a widespread and fair distribution of the economic and social benefit. Tourism should be transformed to become a positive and beneficial experience for travellers and hosts alike in order to act as a force for mutual understanding, empathy and respect. The full text of the Berlin_Declaration can be downloaded here. 

Chair: John Swarbrooke
Rebecca Armstrong
Adama Bah

14:30 – 15:30 Can tourism be made accessible for all? RTT
The aspiration is to create accessible destinations for all, there is a world summit on this in Brussels in October. How can this aspiration be realised throughout the customer journey from home to destination and back? A joined up approach is needed transport, accommodation, activities and attractions all need to be accessible. And then there is the elephant in the room, many disabled people are excluded by their relative poverty. What about access for them?
Chair:  Ade Adepitan MBE. Paralympian and TV Presenter
Bo Beolens Birding for All
Chris Wood Flying Disabled
Elspeth Knight Director, Encompass
Carlos Vogeler, UNWTO Executive Director for Member Relations
Srin Madipalli CEO and Co-founder, Accomable – accessible accommodation worldwide

15:30 – 16:45 Securing Commerical Advantage: Marketing Responsible Tourism RTT
Responsible Tourism will only grow if it sells, three practitioners will talk about how they have designed more responsible products and experiences and placed them in the market. There will be time for Q&A so come along and get some advice.
Chair: John Swarbrooke
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK
Ian Corbett – Sustainable Business Manager, TUI UK
Willem Niemeijer Khiri
Peter Richards
Mladen Ljubisic, Head of Slovenian Tourist Board for UK & Ireland

from 16:30 Drumming

16:45 – 18:00 RT Networking RTT 

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