WTM London November 2016

World Travel Market Programme, London, November 2016

WTM Means Responsible Tourism 

Responsible Tourism at WTM video

Harold Goodwin RT programme overview:  https://www.youtube.com/watch?v=todWcQSqrg8

The WTM London 2016 programme on the WTM website – there are 25 sessions – link

Monday 7th November 2016  Day 2 Highlights

This year we are building on our success last year in engaging a wide range of people in conversations on the Responsible Tourism stand – on the show floor and with far more participation The idea is to get the host(s) to get a conversation going, no set piece presentations – no death by PowerPoint. Some video, some storytelling, images, conversation, controversy; a real chance to forge new business relationships, to inspire, educate and challenge.

13:00-14:30 India: Enhancing the Tourist Experience Video

This session will be opened by Secretary of Tourism  Mr Vinod Zutshi

Responsible Tourism is about using tourism to make better places for people to live in and better places for people to visit. 2017 is the UN’s International Year of Sustainable Development through Tourism. WTM is launching a new feature of WTM London, showcasing some of the ways in which tourists can engage positively with local communities purchasing local goods and services, contributing to the conservation of natural and cultural resources and valuing their community. Come along to meet leading local tour operators, their source market partners, members of local communities and national government and tourist board leaders.

Hosted by Harold Goodwin, WTM’s Responsible Tourism Advisor, share in the experience of India, engaging with communities, meeting with those who can enhance the guest experience and benefit the host community.

14:45-15:45 Responsible Tourism Potential of the Republics of Central Asia Responsible Tourism Stand AF100  

 Come and meet representatives of the new and emerging sustainable tourism destinations and hear first hand what they have to offer in sustainable and eco-tourism. Discover more about these fascinating countries and their culture, customs and historical sites as well as the genuine hospitality of the people. See their breathtaking scenery and  the potential they each have to offer to  tourists looking for an alternative tourism experience.
Hosted by Harold Goodwin, WTM’s Responsible Tourism Advisor with George Smith of  KSE Solutions

16:00 – 17:00 Disintermediation and Destination Management  Travel Tech Theatre TT390 Video

The growth of budget scheduled airlines, Airbnb and a host of other intermediaries enabling travellers and holidaymakers to engage directly without the services of a tour operator or registered and regulated accommodation provider in the destination is the latest ‘revolution’ in travel. How much has really changed? What are the implications for hotel companies and registered accommodation providers? How can these tourists and new tourism service providers best be managed in the destination?

Interviewer: Martin Brackenbury
Garry Wilson, Managing Director – Product and Purchasing at TUI Group
James McClure, UK & Ireland General Manager, Airbnb
Anja Hartung Sfyrla, Head of Business Development, VisitDenmark
Jordi William Carnes, General Manager of Turisme de Barcelona.

Nikki White Wright Director of Destinations and Sustainability at ABTA

17:15-18:00 How can businesses report on their Responsible Tourism  Impact?  Responsible Tourism Stand AF100
The UN Sustainable Development Goals apply to developed and developing economies alike. There are opportunities for businesses to use this framework to report on their positive impacts and to secure profile and market advantage. How can we most efficiently report on the contribution businesses make to the sustainable development through tourism?

Harold Goodwin & Jen Bobbin

Tuesday 8th November 2016 World Responsible Tourism Day

Celebrating Responsible Tourism at WTM London 2016 : Day 2 Highlights link

World RT Day  Supporters 2016

09:00 – 10:00 Responsible Tourism Speed Networking Hall Entrance S1  Global Stage Networking Area
Responsible Tourism Speed Networking is a not to be missed initiative helping to drive business and add value to both responsible tourism buyers and Exhibitors. The Speed Networking format enables Responsible Tourism buyers and exhibitors to meet for 5-minute mini-meetings to discover whether they have similar business interests that they would like to pursue during WTM. On the show floor, the sellers take the booths and the buyers visit. In the speed networking, the buyers have the tables and the sellers visit them.
Final list of buyers

10:35 Opening of World Responsible Tourism Day WTM Global Stage – AS950 

Opening Video with Heslehurst roundtable interview

Opening Films
1 – looking back over 10 years
2 – Looking forward 

10:40 – 11:30 The Aaron Heslehurst roundtable interview WTM Global Stage – AS950
Twenty years ago the post-Apartheid government in South Africa adopted the principles of Responsible Tourism in their national tourism policy and the campaign for Responsible Tourism began in the UK. This year the spotlight is being shone on Responsible Tourism and Aaron Heslehurst quizzes your panel about the successes and failures and presses them on why more has not been achieved in the last two decades.

Auliana Poon, Managing Director, Tourism Intelligence International
Harold Goodwin WTM Responsible Tourism Advisor 
Justin Francis  CEO responsibletravel.com
Jane Ashton Director of Sustainable Development, TUI Group
Adama Bah Director,  Institute of Travel and Tourism of Gambia|
Dr Venu Secretary Tourism Kerala

 

11:30-12:30 Responsible Tourism Awards WTM Global Stage – AS950 Video

Interviews with individual winners

RT Award Winners:

13:00 – 13:45  Climate Change, Greenhouse Gas Emissions, and Travel & Tourism Responsible Tourism Stand AF100

Last November Professor Kevin Anderson gave a graphic presentation on the scale of the challenge of climate change. Then came Paris and the intergovernmental agreement to reduce emissions so as to constrain the rise in the average global temperature to below 1.5°C. Climate change has continued to accelerate with new records being broken for the hottest month on record and many more extreme weather events. A hosted conversation, an opportunity to discuss what has been achieved since Paris, what has worked and what hasn’t an opportunity to share reflections on why more has not been achieved and to discuss possible solutions. 

Host: Professor John Swarbrooke Plymouth University
Jon Proctor CEO  Green Tourism
Eric Ricaurte, Greenview

Sören Stöber Commercial Director Travelife, ABTA 

14:00-14:45  ‘How tourism can help the refugee crisis’.  Responsible Tourism Stand AF 100

video

2016 year has revealed even more about how Europe and the rest of the world is affected by the refugee crisis. Our tourism businesses are affected by these conflicts, and tourists are starting to make different choices about where they travel based on what destinations they consider to be safest. So what can tourism do to help the refugee crisis? What power do tourism organisations have to build resilience? And how do we protect local communities? Join the discussion to find out more.

Host: Crista Buznea, Marketing Manager, Holiday Extras

14:00-15:15  Tourism and the Sustainable Development Goals Platinum Suite 3 Video
2017 is the UN’s International Year of Sustainable Development through Tourism, the spotlight is going to be shone on the industry’s contribution to sustainable development in destinations. Businesses in the sector, in originating markets and destinations, often talk about the contribution that the industry makes to development in destinations. But when the spotlight is shone what evidence will we have to share with the UN and other sectors? How convincing is our case? What evidence can we provide that out contribution is real and significant?

Moderator: Harold Goodwin

Márcio Favilla, Executive Director UNWTO
Jane Ashton Director of Sustainable Development, TUI Group
Peter Burrell Managing Director Exodus
Kate Gibson, VP for Corporate Responsibility at IHG,

Glynn O’Leary CEO Transfrontier Parks Destinations

14:45-15:30 15 Years of Responsible Tourism in The Gambia Responsible Tourism Stand AF100

The Gambia adopted a Responsible Tourism approach in 2002, much innovative work has been done in The Gambia, securing market access for the craft works, fruit sellers and local guides, addressing the marketing of the destination, tackling bumstering, reducing hassle in Jufureh and developing opportunities for local farmers to sell fruit and vegetables to the hotels.   As The Gambia gears up to celebrate RT  through the Mboka Festival of Arts, Culture and Sport – to be held 7 to 17 January – come along to join the conversation about 15 years of working towards Responsible Tourism  and to hear about the Festival – maybe you want to be part of it?

Hosted by Adama Bah Gambian Responsible Tourism Expert 

15:30 – 16:30 How can we ensure the travel and tourism are accessible to all? Responsible Tourism Stand AF100
A hosted conversation on the Responsible Tourism Stand on the show floor to look at some examples of what  is being done to make travel and tourism accessible to all and to discuss what more should and can be done.  Why are not more tourism and accommodation providers ensuring that there is access for all?

Host: Professor John Swarbrooke Plymouth University


15:30 – 15:45 Doug Lansky Platinum Suite 3 Video

Fundamental to Responsible Tourism is making destinations better for their occupants, because great places to live, are often great places to visit. How do we continue to provide a great experience for tourists and travellers, whilst not damaging the quality of life of local people?

Tackling the Toughest Issues Destinations Face with Doug Lansky – WTM 2016

15:45 – 16:45 Responsibility and Resilience – how can tourism be more resilient? Platinum Suite 3 Video
While the growth in international tourism remains robust at the global level, destinations and tourism businesses have been hit hard by terrorist attacks, extreme weather events, strikes and civil disorder, health scares. Our world is hotting up and business as usual is a lot more difficult for tourism businesses in destinations and originating markets – your panellists will discuss the challenges and consider what can be done to address them. How do we make tourism more resilient? Whose responsibility is it?

Moderator: John Swarbrooke Plymouth University 
Harold Goodwin WTM Responsible Tourism Advisor
Stephen D’Alfonso Group Head of Public Affairs Thomas Cook
John Telfer, Product & Operations Director, Explore

Xu Jing Director – Executive Secretary of the General Assembly and the Executive Council of the UNWTO
Nikki White Wright Director of Destinations and Sustainability at ABTA FCO 
Najeeb Ahmed Kahn – CEO Himalayan Holidays, Pakistan

16:45 – 17:45 Human Rights Platinum Suite 3   Video

The debate about what account holidaymakers, travellers and tourism businesses should take of the human rights situation in destinations is ongoing. How important are human rights to any business, or consumer, claiming to be responsible? As the Roundtable Human Rights in Tourism group, which includes Kuoni and German and Austrian tourism businesses, has argued that for “many businesses in the tourist industry, it no longer matters whether but rather how they address their human rights responsibility.” Your panellists will raise the issue and discuss the implications for the industry

Moderator: Harold Goodwin 
Matthias Leisinger CSR advisor Kuoni Switzerland and member of Roundtable Human Rights in Tourism
Adama Bah Director,  Institute of Travel and Tourism of Gambia
Philip Mudge,  Volunteering Quality Project Officer, Comhlámh
Samah Abbasi, Senior Private Sector Policy & Advocacy Advisor UNICEF
Clare Jenkinson, Destinations & Sustainability Manager, ABTA

17:45 – 19:00 Responsible Tourism Networking Reception Celebrating 10 years
Meet the Gold and Silver Award winners and friends and colleagues engaged in the Responsible Tourism Movement

 

Wednesday 9th November 2016

10:15 – 11:00 Captivity, Wildlife and Tourism Platinum Suite 1 Video

Over the last year increasing concern has been expressed about the use of wildlife in tourism with campaigns focussed on elephants, lions and orcas. Four panellists will consider these campaigns and reflect on how successful they have been. What campaign strategies work best and why? Why is it so much easier to mount a successful campaign to prevent the exploitation of captive wildlife than it is to protect children?

Moderator : Harold Goodwin 
Dylan Walker  CEO Secretariat World Cetacean Alliance 
David Nash CACH UK
Jo Hendrickx Partner, Global Spirit
Daniel Turner Chair of the WCA Captivity Working Group

10:15-11:00 Meet the 2016 Gold and Silver Winners Responsible Tourism Stand AF100 
Tour opportunity to meet the Gold and Silver Winners of the World Responsible Tourism Awards.

11:00 – 12:00 Responsible “Better” Volunteering Responsible Tourism Stand AF100

Angela Benson has just completed a series of research seminars on responsible volunteering engaging the industry, academics and NGOs. Angela will be hosting a discussion about what should be included in a new British Standard on volunteering and a new International Standard. What needs to be addressed in order to ensure that the communities benefit, that children are not put at risk and to ensure that the expectations of volunteers are met or surpassed? What do we need to change in order to get better volunteering?
Host: John Swarbooke
Sallie Grayson Programme Director peopleandplaces
Liz Wilson, CEO, Supporting Kids In Peru – SKIP

Adama Bah Director,  Institute of Travel and Tourism of Gambia

 

11:15 – 12:15 Destination and Place Management Platinum Suite 1 Video

It is in destinations that Responsible Tourism is achieved or not. Four panellists will share their experience of managinghttps://www.youtube.com/watch?v=D9UTEUc4yK8 tourism in destinations and reflect on how they have approached the challenge of managing tourism in particular places. How tourism numbers can be managed so as to maintain fragile and sensitive natural environments and to ensure that for locals and visitors alike the authentic character and experience of particular urban destinations can be enjoyed by locals and tourists alike.

Moderator Harold Goodwin
Professor Simon Quin, Director Institute of Place Management
Juliane Salvadori & Marcos Dias Soares, Secretaria de Turismo Industria e Comercio de Bonito
Joan Torrella, Tourism Director in Barcelona City Council
Nick Greenfield. Head of Tour Operator Relations. ETOA – European Tourism Association

Caroline Warburton National Tourism Strategy Coordinator, Scottish Tourism Alliance 

 

12:15 – 13:30 Communicating Responsible Tourism: advocacy & marketing Platinum Suite 1 Video

Four very different perspectives on the challenges of communicating responsibility for two very different purposes: marketing, to offer a better experience and to secure sales, repeat business and recommendations; advocacy to encourage tourists to make more responsible choices. The panellists will reflect on the extent to which advocacy and marketing conflict or can they be combined to powerful effect and we’ll look closely the campaign to stop orphanage trips to see what lessons can be learnt.

Moderator: Professor John Swarbooke, Plymouth University
Michael Horton – Chairman and Founder, ConCERT Cambodia
Tim Williamson, Director  ResponsibleTravel.com 

Chris Warren founder and senior consultant Christopher Warren & Associates
Dr Xavier Font, Professor of Sustainability Marketing, Surrey University

12:30-13:30 The Gorillas, Tourism and Poverty Reduction at Bwindi in Uganda  Responsible Tourism Stand AF100

All round the world when land and habitat is protected for wildlife local communities lose out, more needs to be done to ensure that they too benefit from the tourism attracted by the resources they used to ‘own’. Conversations between international and local tour operators, lodge owners, the Ugandan Tourism Board and those working on the initiative to discuss how tourism in and around Bwindi can be shaped and improved so that local people, particularly the economically poorest, can benefit more from the tourists attracted by the opportunity to see the gorillas. There is more to Bwindi than the gorillas and great opportunities to extend length of stay in this part of Africa.

Come along and join the conversation if you have a tourism interest in Bwindi and the gorillas or if you are interested in the issue.
More on Bwindi 
More on the gorillas and the Batwa 
Hosted by
Harold Goodwin WTM Responsible Tourism Advisor and Dilys Roe IIED and Bwindi Project leader

13:30-15:00 Enhancing the Tourist Experience in Africa  Video

Responsible Tourism is about using tourism to make better places for people to live in and better places for people to visit. 2017 is the UN’s International Year of Sustainable Development through Tourism. WTM is launching a new feature of WTM London, showcasing some of the ways in which tourists can engage positively with local communities purchasing local goods and services, contributing to the conservation of natural and cultural resources and valuing their community. Come along to meet leading local tour operators, their source market partners, members of local communities and national government and tourist board leaders. 

Hosted by Harold Goodwin, WTM’s Responsible Tourism Advisor, share in the experience of Africa, engaging with communities, meeting with those who can enhance the guest experience and benefit the host community.

Adama Bah Director,  Institute of Travel and Tourism of Gambia

Adama Bah Interview following Africa session: https://youtu.be/Jm_ZOukEJLs

Glynn O’Leary CEO Transfrontier Parks Destinations

 

15:30 – 17:00 Guides – educators and cultural brokers Responsible Tourism Stand AF100
We have brought together a group outstanding guides to talk about how they approach their challenging role of enabling tourists to have positive encounters with local communities, their culture and environment. How do they see their responsibility? What do they think makes a good guide? How do they ensure that encounters are respectful, that hosts and guests create great memories and that the tourists have a great experience? Some short talks, some video and a conversation. 

Hosted by Harold Goodwin, WTM’s Responsible Tourism Advisor


 

17:00 – 19:00 ICRT Network session (Festivals) Responsible Tourism Stand AF100

A networking session on the Responsible Tourism stand for those who support through advocacy, training and educational events the principles of the Cape Town Declaration – an opportunity to find out about the network and to share developments with colleagues and friends from around the world.

++++++++++++++++

Building a Sustainable and Peaceful World through Tourism 

Every year at WTM London we have about 2000 participants across the various Responsible Tourism  events, it is a big success but we want to reach still more people and excite them about what they can achieve by using a Responsible Tourism approach.

We have reduced the number of Awards so that there is time for the winners to be interviewed on stage and for the audience to hear from them about what they have done and why.

This year we are building on our success last year in engaging a wide range of people in conversations on the Responsible Tourism stand – on the show floor and far more participative. The idea is to get the host(s) to get a conversation going, no set piece presentations – no death by PowerPoint. Some video, some storytelling, images, conversation, controversy; a real chance to forge new business relationships, to inspire, educate and challenge.