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WTM London 2013

November 16, 2014
Harold Goodwin
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WTM WRTD 2013 Responsible Tourism Programme

Tuesday 5th November

Employment in Travel and Tourism: the Responsible Tourism Agenda video
10.30-11:30 South Gallery SG19+20*
Many outside the industry dismiss tourism jobs as low paid casual labour and part of the candy floss economy. Our panel will address the challenges the industry faces, pointing both to some of the reality of low pay and low status, and the opportunities for progression in an industry with low barriers to entry. What can be done to improve working conditions and pay? And how do we communicate the opportunities which make a career in the industry something which more young people should value.
Chair John Swarbrooke, Professor of Tourism and Hospitality at Manchester Metropolitan University


  1. Kevin Curran Chair of the Unite Central London Hotel Workers Branch
  2. Ufi Ibrahim, Chief Executive, British Hospitality Association
  3. Andy Smyth, Accredited Programmes Development Manager at TUI UK
  4. Claire Steiner Global Travel and Tourism Partnership & Chair of ITT Education and Training Committee
  5. Vicki Wolf Business Development Manager, ABTA


Responsible Tourism approaches to maximising local economic development
12:00 - 13:00 South Gallery SG 21+22
There are a number of new business models emerging which create economic value in the destination for local communities and businesses and for outbound businesses in the originating markets. Four panellists who have developed successful innovative business models will share their experience and talk about why it makes good business sense.
Chair Harold Goodwin, Professor of Responsible Tourism Management at Leeds Metropolitan University


  1. Jose Dominic, Managing Director, CGH Earth Experience Hotels
  2. Richard Hearn, Chairman, Village Ways
  3. Glynn O’Leary, Transfrontier Parks Destinations, South Africa
  4. Roberto Daniele, Entrepreneurship and Marketing for Hospitality & Tourism, Oxford Brookes


What does certification contribute to Responsible Tourism? video
12:00 -13:00 South Gallery SG19+20*
Over the last five years there has been a big push on certification. It is time for some reflection on what has been achieved and the way forward. How valuable is certification in the market place? What is the relationship between the advisory service on environmental management and the auditing or certification process? Which is more commercially valuable?
Chair Dr Xavier Font, ICRETH, Leeds Metropolitan University


  1. Rebecca Hawkins Managing Director, Responsible Hospitality Partnership
  2. Andrea Nicholas Managing Director, Green Tourism Business Scheme
  3. Sean Owens Sustainable Product Manager at TUI UK & Ireland (& Travelife)
  4. Jenny Rushmore  Director of Responsible Travel, Trip Advisor


Taking Responsibility for Decarbonising Travel and Tourism video
13:30 -14:30 South Gallery SG19+20*
Climate change remains a major challenge for the industry. Last year we debated whether the industry was doing enough to tackle its carbon emissions. Last year’s audience clearly felt that it was not. This year either the International Civil Aviation Organisation will decide to implement an international emissions trading scheme or the EU will impose its own scheme on flights in and out of Europe. Our panel of experts will ensure that you understand the issues around the decarbonisation of flights and tourism businesses. There is an ever more pressing imperative to reduce the carbon pollution associated with our industry.


Chair: Martin Brackenbury, Director, Classic Collection Holidays


  1. Dirk Aguilar, President and Co-Founder, Calasi
  2. Andy Cooper, Director of Government and External Affairs, Thomas Cook Group
  3. Jonathon Counsell, Chair, Sustainable Aviation
  4. Robert McCann Corporate Responsibility Manager-Environmental Sustainability at InterContinental Hotels Group




Taking Responsibility for Child Protection
13:30 - 14:30 South Gallery SG 21+22
In 2011 the issue of internal trafficking and orphanage tourism was raised during one of the panels. Last year we looked at the scale of the problem: trafficking, orphanages and the challenges which arise among the families travelling outbound. It is clear that there are still many problems. This year we have four panellists talking about what they are doing to tackle the challenges.
If you have time to browse https://www.facebook.com/BetterChildProtection


Chairperson Mark Tanzer, Chief Executive, ABTA


  1. Stephanie Ossenbach, Project Manager Corporate Responsibility, Kuoni
  2. Bharti Patel, Chief Executive Officer, ECPAT UK
  3. Amanda Read & Karen Tatom UK Border Force
  4. Krissy Roe responsibletravel.com


Bharti Patel (ECPAT) and Sallie Grayson (peopleandplaces|) discussing what needs to be done next short video


Facebook page with the latest on tourism and child protection link




Communicating Responsible Tourism: Securing Market Advantage video
15:00 - 16:00 South Gallery SG19+20*
Four practitioners will talk about how they have used their Responsible Tourism ethos to benefit their business – learn about how to use Responsible Tourism enhance product quality, improve the destination experience, secure marketing advantage and win repeats and referrals. How does the Responsible Tourism agenda enable you to differentiate your product and secure attention? What does it have to learn from other sectors?


Chair Justin Francis CEO ResponsibleTravel.com Ltd


  1. Jo Baddeley, Sustainable Destinations Manager, Thomas Cook UK & Ireland
  2. Xavier Font, Respondeco & ICRETH
  3. Sarah Holloway, sustainability communications consultant
  4. Gail Ward Responsible Photography Holidays


It is Good for Business: Taking Responsibility People with Disabilities


16:30 - 18:00 South Gallery SG19+20*
In 2011 we focused on the market, in 2012 we asked whether the industry was doing enough and concluded that it needed to do more. This year we have four panellists talking about what can be done to take responsibility both for welcoming and providing additional opportunities for people with disabilities.


Chair: Ross Calladine, Head of Business Support, VisitEngland,


  1. Magnus Berglund, Scandic Hotels
  2. Marina Diotallevi, Programme Manager - Ethics & Social Dimensions of Tourism World Tourism Organization (UNWTO)
  3. Arnold Fewell, AVF Marketing TBC
  4. Tim Gardiner Tim Gardiner MBE, Chair Tourism for All UK and Accessible Tourism Stakeholders Forum
  5. Klaus Lohmann, Director at the German National Tourist Board
  6. Brian Seaman Access New Business
  7. Chris Veitch European Network for Accessible Tourism

Wednesday 6th November

Opening and World Responsible Tourism Awards
Platinum 3 & 4 10:30 - 12:30


Wednesday November 6th main stage immediately prior to the World Responsible Tourism Awards – 45 minutes between 10:30 and 11:30


WTM World Responsible Tourism Day Opening video


The World Responsible Tourism Awards video


Round Table on Travel & Tourism and Carbon Pollution video


The travel and tourism industry is beginning to address the challenge of its greenhouse gas emissions and its contribution to climate change. As we saw in the UK outbound this year, changes in the climate affect both originating markets and destinations where drought and extreme weather events affect local communities, their environment and holidaymakers. The climate is still getting warmer and this will affect many destinations with hotter summer temperatures and less snowfall in some ski resorts.


The travel and tourism industry contributes about 5% of global CO2 emissions with air transport accounting 40% of the travel and tourism sector's emissions around  2% of global emissions. On current trends the proportion of carbon pollution resulting from travel and tourism is expected to increase. In 2008 the European Union decided to include aviation in its Emissions Trading System from 2012 and then in November 2012 deferred the requirement for airlines to surrender emission allowances for flights into and out of Europe until after the 2013 International Civil Aviation Organization (ICAO) General Assembly in September 2013. The price of carbon in the EU subsequently hit record lows due to an oversupply of credits and the number available has been reduced.


The travel and tourism industry is an important source of economic development and livelihoods in many developing countries and in many it is one of the few ways of earning vital foreign exchange – there are no simple choices, ETS, APD, fuel tax are all approaches which some favour – they all have costs, many of which raise important issues of intra-generational equity. Our panel will answer Stephen’s questions about what can be done by the industry to tackle the consequences of climate change and its contribution to causing it.


WTM has invited three leaders in the travel and tourism industry to join a round table discussion with Stephen Sackur of Hard Talk fame to discuss, in the wake of the 2013 ICAO decision how the industry can best address the challenges of climate change. How can it adjust to changes in climate taking place around the world? How can it make a significant contribution to reducing carbon pollution?


Your high level panel: video


Gerald Lawless, President and Group Chief Executive Officer, Jumeirah Group.


Johan Lundgren, Deputy Chief Executive TUI Travel PLC


Marthinus van Schalkwyk, Minister of Tourism in the Cabinet of South Africa; former Minister of Environment who led the SA delegation to the United Nations Framework Convention on Climate Change negotiations for five years




Followed by the World Responsble Tourism Awards


Video: Heroes of Responsible Tourism - 10 years of the Responsible Tourism Awards


Video of the 2013 Awards


BBC Lunch 12:30- 14:30 in Platinum 1


Debate: Is the tourism industry doing enough to reduce its water consumption? video
Platinum 4 14:30 - 16:00


The United Nations have declared 2013 the International Year of Water Cooperation arguing that water resource management is crucial as it impacts on almost all aspects of our lives, especially health, food production, water supply and sanitation. This year WTMWRTD wants to address the questions around the travel and tourism industry’s contribution to the problem and its solution.


Motion: “This house believes that the tourism industry will not do enough to achieve appropriate reductions in water usage without regulation by national governments.”


Chair: Harold Goodwin WTM Responsible Tourism Advisor


For the motion:
Mark Watson, Tourism Concern
Oliver Kopsch DecRen Water Consult
David Read Chief Executive Prestige Purchasing


Against the motion:
James Whittingham Group Environment Manager, TUI Travel PLC
Inge Huijbrechts Vice President Responsible Business, The Rezidor Hotel Group Robert McCann Corporate Responsibility Manager-Environmental Sustainability at InterContinental Hotels Group

James Whittingham on the interview wall

Thursday 7th November

Taking Responsibility for Volunteering video
Platinum 1 10:30 - 11:30

Following last year’s lively panel on volunteering, this year we are focusing on what the industry can do to improve the experience for the volunteers and to ensure that the communities with whom the volunteers work benefit. Whose responsibility is it to ensure that the experience is not mis-sold, that the volunteers are well managed and cared for and that the work of the volunteers makes a useful contribution to local communities and their environment.

If you have time to browse https://www.facebook.com/BetterVolunteering

Chair: Harold Goodwin WTM Advisor on Responsible Tourism

  1. David Coles KickStart Ghana PowerPoint
  2. Sallie Grayson peopleandplaces on the interveiw wall
  3. Vicky Smith, International Centre for Responsible Tourism
  4. Nikki White Head of Destinations and Sustainability at ABTA

Responsible Tourism & Heritage: what is the economic contribution?
Platinum 1 12:00- 13:00

It has long been recognised that tourism contributes to the maintenance of our world’s natural and cultural heritage. This year we are asking the panellists to focus on what tourism revenues contribute to the conservation of the heritage and how it benefits the local communities who live in or near the sites and whose heritage it is. How much is tourism putting back into conservation and the communities who live in or near the sites?
Chair Dr Simon Woodward ICRETH, Leeds Metropolitan University video

  1. Dr. Jonathan Foyle, Chief Executive of World Monuments Fund Britain.
  2. Oliver Maurice, Director International National Trusts Organisation
  3. Vanessa Ward, Business Support Manager, Durham Cathedral
  4. Chris Warren, Sustainable & Responsible Tourism Consultant – Australia
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