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WTM London November 2017


WTM Responsible Tourism

November 2017 ProgrammeWTM Logo


Monday 6th November

10:00 - 11:30 Advances in Responsible Tourism 
Come along to hear brief presentations on a range of Responsible Tourism Issues and your chance to question the presenters
10:10-10:20 Harold Goodwin WTM Responsible Tourism Advisor
Responsible Tourism 15 years on from the Cape Town Declaration; how much progress have we made.?
10:20 - 10:30 Libby Owen Edmunds, Sustainable Tourism Specialist,  Asia & the Pacific
How do we embed sustainability into tourism development programmes in developing countries?

10:30 - 11:45 John Telfer Product & Operations Director, Explore

How to involve yourself in a new, free, risk management training initiative for the extended supply chain in Macedonia, Kyrgyzstan and Georgia. An update on the 3 year partnership between the German Development Agency GIZ and Explore Worldwide - a collaboration to build capacity across the tourism sector.

10:45-11:00 Chris Warren, Crystal Creek Meadows and ICRT Australia

As we face mounting environmental challenges and a zero net emissions target, scientific research suggests tourist accommodation faces a significant shortfall in required resource savings, but new research shows there’s a positive unexploited saving opportunity – active guest participation.

11:00- 11:15 Jenny Spruell & Pete Wilson Director - Unseen Tours

A Social Enterprise working with homeless, ex-homeless and vulnerably housed Londoners. See London in a different way. Our guides know the streets intimately and will happily show you a unique side to London, often hidden or ignored. Brilliant tour guides will certainly challenge the stereotypes and perceptions surrounding homelessness!

Alba Rodriguez, Brand Trainer and Activator, Good Hospitality Group,
Premium hospitality with a cause


11:30 - 12:15 The Major Environmental Challenges: Carbon & Water
The travel and tourism sector contributes more than most nation states to the emission of greenhouse gases into the atmosphere. Water is a critical resource for an industry which enables people habitually used to consume a great deal of water to places where there is water scarcity and where local people use a great deal less. The last year has seen the US give notice that it wants to renegotiate the Paris Agreement and there are increasing doubts about the data being provided by countries on their emissions. Meanwhile, the concentrations of CO2 in our global atmosphere goes on up. Tourism is both a cause and a victim of climate change - excessive summer temperatures, storms and fire have damaged many destinations.  A chance to catch up with the most recent developments and to consider how best tourism can address these issues.

Chair: Chris Warren
Susanne Becken  Director and Professor of Sustainable Tourism, Griffith Institute for Tourism, Griffith University
Jon Proctor, Chief Executive, Green Tourism

Lisa Walker, CEO, Ecopshere
Linh Le, Group Managing Director, ASIA DMC
Nicolas Perin, Programme Manager, International Tourism Partnership 


12:15 - 13:00 Island Communities in Scotland addressing Overtourism
In the past twelve months, the challenge of managing increasing volumes of visitors on Scottish islands have come to the fore. In Orkney tourism stakeholders at their annual conference in March discussed how to cop[e with success. The “discovery” of Orkney by the cruise lines has led to some strains within the tourism community and concerns about overtourism. The islands have a relatively high level of repeat visitors and when the cruise ships are in the honeypot sites are crowded. Arran too faces the challenge and Skye has been in the news this year with stories on the BBC Skye Visitors Toiletting outdoors, a Skye Tourism Tax and in August Police Scotland were asking people not to visit without a reservation.  What can be done?

Chair Caroline Warburton National Strategy Delivery Coordinator, The Scottish Tourism Alliance
Sheila Gilmore, Executive Director VisitArran & The Arran Trust
Cameron Taylor Executive Director, Orkney Tourism Group 
Shirley Spear, Director, SkyeConnect (Founder Three Chimneys Restaurant),

13:00 - 13:45 Kerala's Responsible Tourism MIssion  Kerala 
Kerala has emerged as the world's leading Responsible Tourism Destination. Their RT Initiative developed since 2008 has had some notable successes, particularly in Kumarakom. The state has now created an RT MIssion charged with rolling out the programme to benefit many more communities creating direct employment opportunities to 1.5 lakh people in Kerala, according to Kadakampally Surendran, the State Tourism Minister. A "census" of the impacts of tourism on Kumarakom has recently been completed and CGH Earth Hotels have reported on the economic, social and environmental impacts of their Coconut Lagoon property in Kumarakom. This is a rare opportunity to hear from two of the leading change-makers in Kerala and to hear about the results.

Chair Harold Goodwin
Dr Venu V, IAS Principal Secretary, SC, ST Development Department, Government Secretariat, Kerala, India PowerPoint
Jose Dominic, CEO, CGH Earth Hotels, Cochin, Kerala,  India
Vinod Zutshi, Former Secretary, Ministry of Tourism, Govt. of India
Xu Jing, UNWTO Regional Director for Asia and the Pacific

13:45 - 14:30 What next for Certification? 
Certification schemes are now well established, although many properties still do not seek certification. The labels don't communicate very much to consumers, they can't tell the client anything about labour conditions or water use efficiency. Water parks in deserts get certified as sustainable. The labels are process driven – none of them reports what has been achieved by a hotel or tour operator in reducing negative impacts or increasing positive impacts. And consumers cannot recover damages from a hotel which fails to deliver against its certificate. What will the next generation of certification schemes offer? What comes next in certification?

Chair Harold Goodwin
Jon Proctor, Chief Executive, Green Tourism
Sören Stöber Commercial Director Travelife at ABTA
Eric Ricaute Greenview 
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK

14:30 - 15:15 How do we engage travellers and holidaymakers?
One of the biggest challenges in making tourism more sustainable is that we have to engage the travellers and holidaymakers. As they travel to the "factory" to consume the experiences - the product - their activities and behaviour in the destination have significant impacts. Responsible Tourism businesses also need to engage consumers to attract them to take more sustainable holidays and to secure repeat business. How can we best encourage tourists to participate in sustainability initiatives to make the changes we need to make to achieve sustainability?

Chair Harold Goodwin
Chris Warren
Victoria Barlow – Group Environment Manager. Thomas Cook 

Ian Corbett – Sustainable Business Manager, TUI UK
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK
Sandra Carvao, Chief, Communications and Publications, UNWTO

15:30 - 16:30 Coping with success, managing overtourism.  RTT (v1) (interview)
Overtourism is emerging as a major issue in the mainstream media and on the streets in Europe and around the world. Tourism is beginning to bump up against the "limits to growth". We have brought together a panel of tourism professionals who are addressing the challenges of success to share their ideas about how to tackle this growing and intractable problem.

Interviewer Martin Brackenbury Director at Classic Collection Holidays
Joan Torrella Reñé, Tourism Department Director, Barcelona City Council
Jonathan Keates, Chair, Venice in Peril 

Tim Fairhurst, Head of Strategy and Policy,  ETOA
Garry Wilson, MD TUI Group Product & Purchasing
Carlos Vogeler, UNWTO Executive Director for Member Relations

16:45 - 17:30 Tourism, and Place Management RTT 8-9 minutes this order
The challenge of Responsible Tourism is to use tourism for sustainable development. The key question to ask is whether the place is being used by tourism, or whether the local community is using tourism? Tourists and day visitors are important stakeholders in the places they visit - but their interests and those of the tourism industry need to be addressed in a balanced way with those of the residents whose place it is. The tourism sector too rarely talks with the planners, national park and town centre managers who shape and manage the destinations we use.  How can tourism more effectively engage with other professionals to effectively manage, develop and market places which need to be sustainable and work for visitors and locals? 

Chair Harold Goodwin
Professor Cathy Parker, Institute of Place Management, MMU
Chris Warren, Kangaroo Valley, Australia 
Cillian Murphy, CillianMurphyConsulting, Ireland
James Chilton ICRT Ireland 

17:30 - 18:00 Responsible Tourism in China
China is emerging as a major destination and source market. This panel provides an opportunity to learn about China's approach to sustainable tourism and about what is happening around the Responsible Tourism agenda in China.

Chair Harold Goodwin
Elizabeth Morrell. Owner Ben Mo
Roy Graff | 葛儒烨, Managing Director, EMEA Dragon Trail Interactive

Xu Jing, UNWTO Regional Director for Asia and the Pacific

Tuesday 7th November 

WTM Responsible Tourism Speed Networking
Tuesday 7 November 09:00 – 10:00
For the third year, WTM London is again running the successful Responsible Tourism Speed Networking. Speed Networking reverses the tables for an hour so the buyers take the tables and the sellers get the chance to approach the buyers.

Responsible Tourism Speed Networking is a not to be missed initiative helping to drive business and add value to both responsible tourism buyers and Exhibitors. The SpeedNetworking format enables Responsible Tourism buyers and exhibitors to meet for 5-minute mini-meetings to discover whether they have similar business interests that they would like to pursue during WTM London. On the show floor, the sellers take the booths and the buyers visit. In the speed networking, the buyers have the tables and the sellers visit them.

*Please note: the buyers will be seated at the tables and the exhibitors will move around the tables and approach the buyers. This year the speed networking will be included as part of a wider speed networking event which will include other verticals and sectors within the industry.
Time and Location
Date: Tuesday 7 November
Time: 08:30 for a 09:00 start. Finish at 10:00
Location: Hall Entrance S9, Global Stage Networking Area, ExCeL

10:15 - 11:00 Slum Tourism RTT 7 min this order
Slum Tourism is controversial, many are embarrassed when tourists visit the slums of major cities, their city,  others feel that slum tourism exploits poverty. It is a controversial issue which deserves an airing. Should slum tourism be permitted? Is it a viable way to enable some of the poorest to benefit from this significant economic opportunity? If slum tourism is acceptable, how should it be organised and delivered? What does responsible slum tourism look like?

Chair John Swarbrooke
Harold Goodwin Managing Director,  Responsible Tourism Partnership [10:30=>]

Andrew Derlien Marketing and Fundraising Director of  Reality Gives, part of Reality Tours
Jayni Gudka  Director - Unseen Tours

Simon Cole  Social Enterprise Manager, Catch 22

11:00 - 11:45 Oceans of Plastic
Fifty years ago plastics were the great new hope, remember the advice given to Ben in The Graduate "There is a great future in plastics." Indeed there was. Since 1967 9.1bnt have been manufactured, 6.3bn t has been turned to waste. A mere 9% has been recycled, 12% has been incinerated (more greenhouse gases) and 79% is accumulating, much of it in gyros in our oceans. The science is clear, plastics are, after carbon, arguably our number one environmental threat. What can those of us in tourism do to address the problem? There is an alternative.

Chair John Swarbrooke
Dr Geoff Brighty - Plastic Oceans Foundation, Head of Plastic Oceans Science

Ian Rowlands, Director, Incredible Oceans
Mike Webster - CEO WasteAid UK
Dave Shanks - CEO Water-to-Go
Trudi Pearce -Director of Responsible Tourism at The Brighter Group

11:45 - 12:45 The Problem of Orphanages 
There is mounting concern about Orphanage Tourism, first raised as an issue at WTM Lonon in 2011 we have addressed this issue every year, sharing the evidence and challenging the industry to stop orphanage tourism in favour of supporting initiatives which seek to keep families and children together.  Lumos states the problem boldly "Across the globe 8 million children are living in institutions that deny them individual love and care. More than 80% are not orphans. They are separated from their families because they are poor, disabled or from an ethnic minority. As a result, many suffer lifelong physical and emotional harm." Many of those orphans have been effectively trafficked; separated from their family and institutionalised. Should tour operators organise visits to orphanages? Is there any excuse for volunteering in an orphanage? -

Chair Harold Goodwin
Alex Christopoulos  Lumos
Sallie Grayson, Programme Director, peopleandplaces
Emanuelle Werner, Friends International
Rebecca Smith Save the Children 

13:00 - 13:45 Bwindi
Last year at WTM we discussed with inbound operators to Bwindi Impenetrable National Park in Uganda plans for an initiative to increase the earnings of those living on the margins of the national park and struggling to make a living. One year on and progress is being made. Travellers and holiday makers can be assured of an enhanced experience and those inbound and source market operators which engage with these enhanced products will be providing a better experience and assisting local people to earn more from tourism.  The initiative is supported by the UK Government’s Darwin Initiative  The initiative has worked with basket weavers, market gardeners, guides and beekeepers - your chance to come along and hear about the initiative to see what you can learn from it and to discuss how you might engage with it.

Peter Nizette, Associate, Responsible Tourism Partnership
Alfred Kamya Nsamba, Director,  Let's Go Travel.
Megan Devenish, Exodus
Naomi Jackson, Senior Operations Manager, Explore

13:00 - 14:00 What are the priorities for Responsible Tourism over the next five years?
A roundtable to debate priorities. What are the major sustainability issues which arise in destinations? Which of these can tourism do something about? There is plenty of good practice in the sector, in many areas we know what could be done and what needs to be done, but how do we get more businesses and destination managers to take their responsibility seriously and to act?

Chair Harold Goodwin
Jane Ashton Director of Sustainable Development, TUI Group
Alice Macandrew, Group Corporate Affairs Director, Thomas Cook
Martin Brackenbury, Director at Classic Collection Holidays
Honourable Ms Tokozile Xasa, Minister of Tourism, South Africa

Libby Owen Edmunds Sustainable Tourism Specialist,  Asia & the Pacific
Nikki White - Director of Destinations and Sustainability, ABTA
Susanne Becken, Director and Professor of Sustainable Tourism, Griffith Institute for Tourism, Griffith University
Inge Huijbrechts Carlson Rezidor
Márcio Favilla, UNWTO Executive Director for Operational Programmes and Institutional Relations

13:45 - 14:30 Is the travel media doing enough to encourage holidaymakers to travel responsibly, sustainably and well?
Should travel editors, journalists, guidebook authors, bloggers and vloggers do more to help travellers and holidaymakers to engage with their hosts, enjoy authentic experiences and avoid doing harm? How can they present responsible tourism issues and ideas in a way that catches everyone's imagination, from readers and advertisers to people living and working in holiday destinations?

Interviewer Emma Gregg Emma Gregg, Travel journalist, editor and photographer
Jane Dunford Travel Editor, The Guardian
Tom Hall  Editorial Director, Lonely Planet
Vicky Lane, Editor, Brussels Airlines B Inspired magazine 

Adrian Phillips, Managing Director, Bradt Guides 

14:30 - 15:15 Responsible Tourism 15 years on RTT (5 mins this order) 
The Cape Town Declaration on Responsible Tourism in Destinations was agreed in Cape Town in 2002. We are fifteen years on. What has been achieved? We have brought together a panel to address this question and to give their views about what has more not been achieved? What could be done to achieve more in the next five years than we have in the last fifteen? Come along and debate the issues with the panel.

Chair Harold Goodwin
John Swarbooke Professor of Tourism and Associate Dean - International, University of Plymouth

Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK
Susanne Becken Director and Professor of Sustainable Tourism, Griffith Institute for Tourism, Griffith University
Honourable Ms Tokozile Xasa, Minister of Tourism, South Africa
Fran Hughes International Tourism Partnership 

15:15 - 16:30 Human Rights: Trafficking and Modern Slavery RTT (v1) (8 mins)
There is increasing awareness of modern slavery and of the trafficking of children and women, often this trafficking takes place using the travel industry's infrastructure. At WTM two years ago a UK Border Force Officer asked why so few airlines, passengers and crew, hotels and staff report concerns. As she pointed out the immigration officers have maybe a minute or two to decide whether to be concerned or not - those travelling on the plane or staying in the hotel have much longer. Why don't more people raise concerns? How could we encourage more to do so? This is a challenging issue, one where the sector could make a big difference. Don't turn a blind eye to it.


Chair Harold Goodwin
Martin Punaks  Lumos
Jenny Stevenson Border Force 
Nishma Jethwa, Shiva Foundation
Alexandros Paraskevas, University of West London,  European COMBAT
Megan Devenish Exodus 
Rebecca Armstrong Responsible Tourism Matters 
Caroline Meledo Senior Manager, Corporate Responsibility & Human Rights, Hilton~
Márcio Favilla, UNWTO Executive Director for Operational Programmes and Institutional Relations

16:30 - 17:30 Can wild animal interactions ever be responsible? RTT (V1) (10mins)
There is no doubt that animals still suffer abuse to provide entertainment and pleasure for unthinking tourists.Tour operators, accommodation providers and destination managers often sell products which involve cruelty to animals. It is understandable that campaigners use simple slogans as they seek to raise awareness and change consumer preferences. The issues are often oversimplified. In what circumstances, and in what form, are human interactions with wildlife acceptable? Animal interactions were under the spotlight at the SATSA Conference in South Africa in August.

Chair Harold Goodwin
Nick Stewart, World Animal Protection
Tom Moorhouse, Department of Zoology, Oxford University 

David Ville – Group Sustainability Manager, Thomas Cook

17:30 - 18:00 The future of the RT Awards and RT across the WTM portfolio RTT
2017 is the first year of the WTM Responsible Tourism Awards, the leading global RT Awards which have sister awards  Africa, India and Ireland. RT is now across the portfolio of the World Travel Market shows in London, Cape Town, Dubai and Sao Paulo. This is an opportunity to hear about plans for 2018 and to discuss how the RT programmes and the Awards will develop over the next five years. Your opportunity to help shape the future of RT.

Harold Goodwin WTM RT Advisor and Chair of the Judges for the family of RT Awards
James Chilton ICRT Ireland
Tim Harris:  CEO,  Wesgro, South Africa
Vinod Zutshi, Former Secretary, Ministry of Tourism, Govt. of India 
Gustavo Pinto ICRT Brazil
Simon Press Senior Exhibition Director, WTM London and ATM Dubai


WRTD Wednesday 8th November 

11:00 - 12:00 The Opening and the Round Table Interview
What contribution does tourism really make to sustainable development? 
In the International Year of Sustainable Tourism for Development through tourism Tanya Beckett of BBC World News will grill the panel about what contribution tourism really makes to local economic development. Tourism is reported to be 7% of global exports, 1.4 trillion dollars worth of exports, one in ten jobs and 10% of global GDP. The business volume of tourism equals or even surpasses that of oil exports, ‎food products or automobiles. But what contribution does tourism really make to sustainable local economic development? Does it produce quality jobs and sustainable livelihoods? How well is tourism doing when measured against the UN's Sustainable Development Goals?
Jane Ashton Director of Sustainable Development, TUI Group
Adama Bah ICRT West Africa 
Martin Brackenbury, Director at Classic Collection Holidays
Harold Goodwin Responsible Tourism Partnership and WTM RT Advisor 
Dr Venu V., IAS Principal Secretary, SC, ST Development Department, Government Secretariat, Kerala, India
Max Verstraete, VP Corporate Responsibility, Hilton 

Carlos Vogeler, UNWTO Executive Director for Member Relations

12:00 - 13:00 The  2017 WTM RT Awards

Through the Awards this year at WTM London we want to recognise those who are making a difference. The change makers, those leading the way to make tourism more sustainable by taking responsibility for driving down the negative impacts of tourism and increasing the positive ones. Since 2004 we have seen some very innovative and transparent ways of reporting impacts, we have moved beyond Awarding for outputs, the funding of an initiative. This year we sought examples where people were able to report on the outcomes of their initiatives, the number of children completing a stage of education, and on the impacts, the difference that makes to their livelihoods.

Many submissions reported against a wide range of Sustainable Development Goals (SDGs)way beyond those which specifically mention tourism (SDGs 8, 12 &14). The Awards this year focus on the SDGs but they will be announced in the following categories, Best for Accommodation, Best for Carbon Reduction, Best for Communication, Best Community Initiative, Best for Poverty Reduction and Best Tour Operator.

14:00 - 16:30 3 SDG Panels in South Gallery
In the International Year of Tourism for Sustainable Development WTM London has made the United Nation's Sustainable Development Goals, the SDGs, the major focus on World Responsible Tourism Day. This year's Awards challenged tourism businesses and organisations to demonstrate how tourism contributes to sustainable developmen
t. In these two panels, we are exploring how different businesses and organisations from around the world monitor, measure, report and communicate their contributions to sustainable development whether by reducing negative impacts - for example, carbon emissions - or positive social, economic and conservation impacts. 

14:00 - 15:00 Carbon: Demonstrating Reductions in Greenhouse Gas Emissions
A European cruise line, a game lodge in Botswana,  a global sustainable certification programme and a luxury cottages & day spa retreat from Australia will explain how they record and communicate their achievements in reducing greenhouse gas emissions.

Moderator: Harold Goodwin 
Chobe Game Lodge 
Lucienne Damm  Environmental Manager - TUI Cruises
Jon Proctor, Chief Executive, Green Tourism
Chris Warren, Crystal Creek Meadows
Márcio Favilla, UNWTO Executive Director for Operational Programmes and Institutional Relations

15:00 - 16:30 Communities SDG8 (Decent Work)  and SDG 12 (Sustainable Consumption and Production) 
A village in Kerala India, a marine operator in the Cape of South Africa, a conservancy in Botswana, a community-owned social -enterprise from Vietnam, an Indian business offering walking tours from village to village, a luxury lodge conserving the fynbos in South Africa, a tour operator making community-owned lodges in Limpopo, South Africa work to benefit local communities and Coconut Lagoon a resort  in Kerala will share with you how they report their impacts and share them with the trade, media, consumers and government.

Moderator: Harold Goodwin 
Manisha Pande, CEO, Village Ways. India PowerPoint
Bala Kiran, Director Kerala Tourism,  India PowerPoint

Brenda du Toite, Marine Dynamics, Gansbaai, South Africa  
Richard Vigne,  CEO Ol Peteja. Kenya
Glynn O'Leary, Transfrontier Parks Destinations, South Africa 
Jose Dominic CEO, CGH Earth Hotels
Sandra Carvao, Chief, Communications and Publications, UNWTO

13:00 - 13:45 Beyond Charity: How businesses can embrace the UN Sustainable Development Goals and increase their impact working with the non-profit sector?

Over the past years, some private sector companies have looked to engage with non-profits as a means to achieve specific strategic aims. The motives for this differ between companies and include environmental considerations, a desire to assist local communities and association with an issue which is specific to their business. Others still have used such relationships as a means to engage their employees or to utilise the knowledge of the non-profit, particularly around social challenges that are critical to developing and working in new markets. The focus of this talk will illustrate how companies such as Euromonitor International, who have been able to forge successful partnerships with international development charity, Just a Drop, by creating shared-value partnerships, based on a clear business need. More generally, it will discuss ways shared-value partnerships can play a major new opportunity for the private sector and charities of the future to create greater impact.

13:50 - 14:20 Transforming Tourism: the Berlin Declaration RTT
In April some of the world's leading tourism campaigners and professionals launched the Berlin Declaration arguing that it is not possible to transform our world without transforming tourism. Human rights and self-determination for local communities should, they argue, be at the core of every tourism development and there should be a widespread and fair distribution of the economic and social benefit. Tourism should be transformed to become a positive and beneficial experience for travellers and hosts alike in order to act as a force for mutual understanding, empathy and respect. The full text of the Berlin_Declaration can be downloaded here. 

Chair: John Swarbrooke
Antje Monshausen, Head of Tourism Watch, Brot für die Welt
Mark Watson, Executive Director, Tourism Concern
Rebecca Armstrong, Associate, Equality in Tourism
Adama Bah, Board Chairman, Institute of Travel and Tourism of The Gambia
Andy Rutherford, Director, Fresh Eyes - People to People Travel

14:20 - 15:30 Can tourism be made accessible for all?
The aspiration is to create accessible destinations for all, there is a world summit on this in Brussels in October. How can this aspiration be realised throughout the customer journey from home to destination and back? A joined-up approach is needed transport, accommodation, activities and attractions all need to be accessible. And then there is the elephant in the room, many disabled people are excluded by their relative poverty. What about access for them?

Moderator:  John Swarbrooke
Ade Adepitan MBE. Paralympian and TV Presenter

Chris Wood Flying Disabled
Elspeth Knight Director, Encompass
Pablo Ramón Native Hotels 
Carlos Vogeler, UNWTO Executive Director for Member Relations
Magnus Berglund Accessibility Director, Scandic Hotels

Srin Madipalli CEO and Co-founder, Accomable - accessible accommodation worldwide withdrawn

15:30 - 16:45 Securing Commercial Advantage: Marketing Responsible Tourism
Responsible Tourism will only grow if it sells, three practitioners will talk about how they have designed more responsible products and experiences and placed them in the market. There will be time for Q&A so come along and get some advice.
Moderator: John Swarbrooke
Prof. Xavier Font, Professor of Sustainability Marketing, University of Surrey, UK
Peter Richards, Cultural and community-based tourism specialist
Ian Corbett, Sustainable Business Manager, TUI UK
Willem Niemeijer, Khiri
Jennifer Parker, Head of Meaningful Innovation and the Product Team Manager, Rickshaw Travel
Petra Stusek, managing director of Ljubljana Tourism

16:45 - 18:00 RT Networking RTT 

2017 UNWTO & WTM Ministers' Summit - Overtourism: growth is not the enemy, it is how we manage it

 TUI at WTM London November, 2017

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